Contact Us
Legal · Effective January 2026

Terms of Use

The rules, rights and responsibilities that apply when you use Kilimora services: AgriKonnekt, our research publications, technical assistance programmes and this website, including how we collect, use and protect your data. Here is what to expect.

Terms
01

What's Covered in These Terms

We know it's tempting to skip these Terms and Conditions, but it's important to establish what you can expect from Kilimora as you use our services, and what we expect from you.

These Terms and Conditions reflect the way Kilimora's work operates, the laws that apply to our organisation, and the principles that have guided us since we were founded. They help define Kilimora's relationship with you as you interact with our services. These terms include:

  • What you can expect from us : how we provide and develop AgriKonnekt and our other services
  • What we expect from you : the rules for using our platform and services responsibly
  • Content in Kilimora services : intellectual property rights over content you find in our services, whether that content belongs to you, Kilimora, or others
  • In case of problems or disagreements : your legal rights and what to expect when these terms are not met

Understanding these terms is important because, by accessing or using our services, you are agreeing to these terms.

Your data is covered here too
The privacy and data protection sections below (13 to 25) explain how we collect, protect, and use the personal and field data you provide. They form part of these Terms of Use.
02

Service Provider

Kilimora services are provided by, and you are contracting with:

Kilimora, a social enterprise registered in Kenya

Keystone Park, Block B, 2nd Floor
Baraza Media Lab, 95 Riverside Drive
Nairobi, Kenya

hello@kilimora.africa
+254 103 900 367

Patent WFP2026000162
Kenya Industrial Property Institute

When we speak of "Kilimora," "we," "us," or "our," we mean Kilimora and any affiliated programmes it operates.

03

Age Requirements

To use AgriKonnekt and Kilimora technical assistance services independently, you must be at least 18 years of age.

If you are under 18, you may only use our services with the explicit permission and active involvement of a parent, legal guardian, or a registered cooperative leader who has agreed to these terms on your behalf. In that case, the adult or cooperative leader is responsible for your activity and any data submitted through the platform.

Some components of AgriKonnekt, including USSD interfaces and feature phone tools, are designed for cooperative member use. Cooperatives that enrol members must ensure that any members under 18 have appropriate supervision and that all data submitted reflects actual field conditions.

04

Your Relationship with Kilimora

These terms help define the relationship between you and Kilimora. Broadly speaking, Kilimora gives you permission to access and use our services if you agree to follow these terms.

Kilimora operates as a research and product development social enterprise. Our services help close the gap between smallholder farmers, agri SMEs, cooperatives and the global climate finance market. We earn operational revenue through technical assistance engagements, grant funding and platform partnerships.

Using our services on behalf of a cooperative or organisation

Many cooperatives, agri enterprises, and research institutions use AgriKonnekt and our technical assistance services. To use our services on behalf of an organisation:

  • An authorised representative of the organisation must agree to these terms
  • The organisation's administrator may assign platform access to members. Administrators may set additional rules and may be able to view or manage member data in line with their cooperative's governance
  • The organisation remains responsible for ensuring members understand these terms
05

What You Can Expect From Us

A broad range of useful services

Kilimora provides services subject to these terms, including:

AgriKonnekt Platform
AI powered weed management, MRV tools, carbon wallet, USSD/SMS advisory, and cooperative onboarding tools.
Research Publications
Briefs, methodology frameworks, and evidence syntheses on climate finance access for African SMEs, shared openly through our Newsroom.
Technical Assistance
Cooperative onboarding, enumerator training, MRV methodology design, and programme compliance support.
Website & Newsroom
Public facing information, research, project updates, and resources accessible at kilimora.africa.
MRV Infrastructure
Soil sensing integrations, satellite imagery cross validation, and verified carbon data pipelines connecting field performance to climate finance standards.
Partner Programmes
Structured partnerships with research institutions, cooperative networks, funders, and climate finance organisations.

Develop, improve, and update our services

We are constantly developing new features and improving our platform. This may include adding or removing features, adjusting service limits, or launching new tools. Where software or platform tools update automatically, this will be done to improve performance or address security issues.

If we make material changes that affect your use of our services, or if we discontinue a service, we will give reasonable advance notice, except in urgent situations such as preventing abuse or addressing security risks. We will also provide a way to export your field data where technically feasible.

06

What We Expect From You

Follow these terms

Permission to access and use Kilimora services continues as long as you comply with these terms, any service specific terms we publish, and any additional instructions within the platform itself.

Respect others

We want to keep a respectful environment for all users: farmers, cooperative members, extension officers, researchers and partners. Please:

  • Comply with applicable Kenyan law and relevant international frameworks
  • Respect the rights of others, including privacy and intellectual property rights
  • Not abuse, harm, or threaten others through your use of the platform
  • Not misrepresent your identity, cooperative affiliation, or field conditions

Submit accurate data

AgriKonnekt relies on the integrity of field data submitted by farmers and enumerators. You are responsible for the accuracy of the data you submit, including plot measurements, crop types, farming practices and yield figures, to the best of your knowledge. Accurate data keeps carbon credit estimates credible, so submitting inaccurate or manipulated data may lead to legal liability.

No False Carbon Claims
Misrepresenting carbon sequestration data, crop practices, or cooperative enrolment figures in order to generate inflated carbon credits constitutes fraud and will result in immediate account termination and referral to relevant authorities.

Don't abuse our services

You must not abuse, harm, interfere with, or disrupt Kilimora systems or services. Specifically, you must not:

  • Introduce malware or attempt to compromise the AgriKonnekt platform or its data pipelines
  • Scrape, copy, or redistribute platform data, research outputs, or MRV methodology frameworks without authorisation
  • Reverse engineer the platform, carbon scoring algorithms, or proprietary methodologies
  • Create fake cooperative or farmer accounts to generate illegitimate carbon credits
  • Access or use our services in fraudulent or deceptive ways
  • Use our research outputs to develop competing products or AI models without express written permission
07

Platform & Content Use

Your content

You retain ownership of any content and data you submit through Kilimora services, including field measurements, farm observations, photographs, crop records and cooperative information. You choose what to share with our services.

License you grant Kilimora

By submitting data through AgriKonnekt or our technical assistance services, you grant Kilimora a limited, worldwide, non exclusive, royalty free licence to:

  • Store, process, and analyse your field data for the purpose of generating MRV reports and carbon credit calculations
  • Use your data, in anonymised and aggregated form, to improve platform algorithms and publish research findings
  • Share aggregated, anonymised data with carbon credit verifiers, funders, and research partners as required to fulfil our MRV obligations
  • Retain a record of your data submissions for the duration required by applicable carbon standards and funding compliance requirements

This licence does not permit Kilimora to sell your individual, identifiable data to third parties, use your data for advertising, or share your personal information except as described in our Terms of Use.

Kilimora's content

Some Kilimora services include content that belongs to Kilimora: research briefs, methodology documents, MRV frameworks, platform code and visual materials. You may use Kilimora's content as these terms permit, and we retain all intellectual property rights in it. Please keep Kilimora branding and legal notices intact.

Third party content

Some services may give you access to content from third parties, such as research papers, satellite imagery providers or partner publications. Please obtain that party's permission before using this content, unless the law permits otherwise.

08

Intellectual Property

Kilimora holds intellectual property rights in the following assets, all of which are protected under Kenyan and international law:

  • Patent WFP2026000162 : Integrated Climate Wallet System with Dual Verification for Carbon Credit Generation and Trade Access, filed with the Kenya Industrial Property Institute. PCT international filing is in progress.
  • AgriKonnekt platform : all software, algorithms, data structures, carbon scoring models, USSD flows, and AI components
  • MRV methodology frameworks : Kilimora's proprietary field measurement and verification protocols developed through field research with farmer cooperatives
  • Research publications and data syntheses : all written research output published under the Kilimora name
  • Brand assets : the Kilimora name, logo, AgriKonnekt name, and all associated visual identity elements
Patent Protection Active
The Integrated Climate Wallet System (Patent WFP2026000162) is protected under Kenyan industrial property law. Unauthorised reproduction, replication, or commercial use of patented technology may result in legal action.

Although we give you permission to use our services, we retain all intellectual property rights in those services. Any permitted use that you make of our platform or research must include appropriate attribution to Kilimora.

09

Warranty & Disclaimers

Warranty

We provide our services using reasonable skill and care. If our services do not meet this standard and you notify us, we will work with you to resolve the issue promptly.

Disclaimers

The only commitments Kilimora makes about our services are provided in this Warranty section, any service specific terms, and applicable Kenyan law. Beyond these, we disclaim all other warranties to the maximum extent permitted by law.

  • Carbon credit projections are estimates only. Financial projections, carbon sequestration calculations, and yield estimates generated through AgriKonnekt are based on field data provided by users. They are indicative only and do not constitute a guarantee of income, carbon credit issuance, or financial outcome.
  • Technical assistance is professional opinion, not legal or financial advice. Kilimora technical assistance services represent the professional opinions of our team. They do not constitute legal advice, financial advice, or investment recommendations. Engage qualified legal and financial professionals for those decisions.
  • Platform availability. We do not guarantee uninterrupted access to AgriKonnekt, particularly in low connectivity environments. Scheduled maintenance will be communicated in advance where possible.
  • Research outputs. Research published by Kilimora reflects our best understanding at time of publication and may be updated as new evidence emerges. Do not rely on research publications as definitive scientific authority without independent verification.
10

Liabilities

For all users

These terms limit responsibilities as permitted by applicable Kenyan law. These terms do not limit liability for:

  • Fraud or fraudulent misrepresentation by Kilimora
  • Death or personal injury caused by Kilimora's negligence
  • Gross negligence or wilful misconduct

Kilimora is not liable for:

CategoryExamples
Loss of revenue or income Lost farm income, failed carbon credit sales, or revenue disruption caused by platform downtime or data errors
Indirect or consequential loss Losses arising from reliance on platform estimates, technical assistance opinions, or research publications
Third party actions Actions or omissions by verifiers, buyers, funders, cooperative administrators, or other third parties
Data accuracy Errors in MRV outputs resulting from inaccurate data submitted by users or their representatives
Force majeure Service disruptions caused by events outside Kilimora's reasonable control, including drought, flooding, civil unrest, or infrastructure failure

For organisations and business users

If you are a cooperative, enterprise, or institutional user, you agree to indemnify Kilimora against any third party legal proceedings arising from your unlawful use of our services, misrepresentation of data, or violation of these terms.

11

Governing Law & Disputes

These terms and any disputes arising from them are governed by the Laws of Kenya, including but not limited to:

  • The Companies Act, 2015 (Kenya)
  • The Data Protection Act, 2019 (Kenya)
  • The Kenya Industrial Property Act, 2001
  • The Consumer Protection Act, 2012 (Kenya)

Any disputes that cannot be resolved through good faith negotiation between you and Kilimora will be submitted to the courts of Nairobi County, Kenya, which shall have exclusive jurisdiction over all claims relating to these terms or our services.

If applicable local law prevents certain disputes from being resolved in Nairobi courts, or prevents the application of Kenyan law, those disputes will be governed by the laws of the applicable jurisdiction, and Kilimora reserves the right to seek appropriate relief wherever it operates.

Good Faith First
Before pursuing formal legal proceedings, we ask that you contact us at hello@kilimora.africa to describe the issue. We are committed to resolving disputes fairly and quickly where possible.
12

Updates to These Terms

We may update these terms and any service specific terms in the following circumstances:

  • To reflect changes in our services or how we operate, such as when we add new platform features, launch new technical assistance tracks, or discontinue existing tools
  • For legal, regulatory, or compliance reasons, including changes to Kenyan data protection law, carbon standards, or our patent status
  • To prevent misuse, fraud, or harm to our platform or the communities we serve

If we make material changes to these terms, we will provide you with reasonable advance notice, via email to registered users, via the platform interface, or via notice on our website, except where urgent circumstances require immediate action (such as preventing active fraud or complying with a court order).

If you do not agree to updated terms, you should discontinue use of the relevant services. Continued use of Kilimora services after notice of changes constitutes acceptance of the revised terms.

Privacy & data protection
13

Who Controls Your Data

The privacy and data protection sections of these Terms of Use apply to Kilimora ("Kilimora", "we", "us", "our"), a social enterprise registered in Kenya. Our registered address is Baraza Media Lab, Keystone Park, 95 Riverside Drive, Nairobi, Kenya.

Kilimora is the data controller for personal data collected through:

  • The AgriKonnekt platform (USSD, mobile app, and web interfaces)
  • Our website at kilimora.africa
  • Our Digital MRV and technical assistance programmes
  • Our research activities and field data collection
  • Any direct communications you initiate with us

We are committed to protecting your personal data and handling it responsibly under the Kenya Data Protection Act, 2019 and any applicable supplementary regulations.

14

What Data We Collect

Data you give us directly

  • Name, phone number, and national ID or equivalent identification
  • Location data (county, sub county, GPS coordinates of enrolled plots)
  • Cooperative or organisation name and membership details
  • Bank account or mobile money details (M-Pesa) for payment processing
  • Email address and any messages you send us through contact forms or email
  • Documents submitted for technical assistance engagements (cooperative registration records, membership lists, farm and production records)

Data we generate through our services

  • Soil sensor readings from IoT devices deployed on enrolled plots
  • Satellite cross validation data (Sentinel-2 imagery processed against enrolled plot coordinates)
  • USSD session logs (anonymised by default, linked to phone number)
  • Carbon credit verification records and payment timestamps
  • Agricultural practice records submitted through training modules

Data collected automatically from this website

  • IP address and approximate geographic location
  • Browser type, operating system, and device type
  • Pages visited, time on site, and referring URL
  • Cookie identifiers (see Section 22)
We do not collect what we do not need
Kilimora only collects personal data that is necessary for the specific purpose stated at the point of collection. We do not collect sensitive data such as ethnicity, religious belief, or health information unless it is directly relevant to a specific programme and you have given explicit consent.
15

Why We Collect It

We use personal data for the following purposes:

Service Delivery
To operate the AgriKonnekt platform, process carbon credit verifications, deliver training content, and send direct M-Pesa payments to enrolled farmers.
Programme Administration
To deliver Digital MRV services and cooperative technical assistance. To maintain records required by funders and regulatory bodies.
Research & Impact
To generate anonymised or aggregated research outputs, impact reports, and programme evaluations. Published research never identifies individual farmers.
Compliance
To meet Know Your Customer (KYC), Anti Money Laundering (AML), and donor compliance requirements for climate finance programmes.
Communications
To respond to your enquiries, send programme updates you have requested, and provide notices required under our contracts or legal obligations.
Website Improvement
To understand how visitors use kilimora.africa and improve our content and navigation based on usage patterns.

We do not use your personal data for advertising, sell it to third parties, or use it for any purpose other than those listed above.

16

Lawful Basis

Under the Kenya Data Protection Act, 2019, we process your personal data on one or more of the following lawful bases:

  • Consent : where you have given us clear consent to process your data for a specific purpose, such as enrolling in AgriKonnekt or subscribing to our research publications. You may withdraw consent at any time.
  • Contractual necessity : where processing is necessary to perform a contract with you or to take steps at your request before entering a contract, such as onboarding a cooperative onto AgriKonnekt.
  • Legal obligation : where processing is necessary to comply with a legal requirement, including donor reporting, KYC, or regulatory mandates under Kenyan law.
  • Legitimate interests : where processing is necessary for our legitimate interests as a social enterprise, provided those interests are not overridden by your rights. This includes website analytics and programme evaluation.
  • Vital interests : in rare cases where processing is necessary to protect someone's life, this may apply in field safety contexts.
17

Farmer & Cooperative Data

Kilimora holds a foundational principle of data sovereignty: farmers and cooperatives own their data. We act as stewards, not owners.

Your data rights as an enrolled farmer
Every enrolled farmer can request a copy of their full data record at any time via USSD by dialling the AgriKonnekt access code. You can request correction, deletion, or withdrawal from the programme without penalty. Your data will never be sold or shared with third parties without your explicit consent.

Soil and plot data

Sensor data and satellite imagery processed for your enrolled plot is linked to your individual account. Aggregated, anonymised versions of this data may be used in research outputs. Individual plot data is only shared with verified carbon buyers after your explicit enrolment in a carbon credit programme.

Payment data

M-Pesa payment records are maintained for audit and compliance purposes. Individual payment records are not shared with third parties except as required by Safaricom's terms of service, applicable financial regulations, or court orders.

Training and practice records

Records of training modules completed and agricultural practices adopted are used solely for programme monitoring and impact reporting in anonymised, aggregated form.

18

Storage & Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, disclosure, alteration, or destruction.

Where your data is stored

Personal data is stored on servers located in Kenya or within the East African Community, wherever possible. Where data is processed by third party service providers located outside Kenya, we ensure adequate data protection agreements are in place and that the relevant jurisdiction offers equivalent protection standards.

Security measures we apply

  • Encryption of data in transit (TLS) and at rest for sensitive records
  • Role based access controls limiting staff access to the minimum necessary
  • Regular security audits and vulnerability assessments
  • Incident response procedures aligned with KDPA breach notification requirements
  • Staff training on data protection and information security
No system is completely secure
While we implement rigorous security measures, no data transmission or storage system is 100% secure. If you have reason to believe that your data has been compromised, please contact us immediately at hello@kilimora.africa.
19

Sharing & Disclosure

We do not sell personal data. We share data only in the following circumstances:

Service Providers
Technology and infrastructure providers who assist us in delivering AgriKonnekt and our website, bound by data processing agreements that restrict their use of your data to our instructions only.
Carbon Buyers
Verified carbon credit buyers receive aggregated, plot level carbon data after farmer enrolment in a carbon credit programme. Individual identifying information is only shared with buyer consent and farmer consent.
Funders & Donors
Grant funders may receive programme level impact data in anonymised, aggregated form for reporting purposes. Individual data is not shared with funders without your explicit consent.
Research Partners
Academic research partners (including Kenyatta University) receive anonymised, aggregated datasets for independent verification of MRV methodology. No individual is identifiable in shared research datasets.
Legal Requirements
We may disclose personal data where required by law, court order, or regulatory authority. We will notify you of such requests to the extent permitted by law.
M-Pesa / Safaricom
Payment processing through M-Pesa is governed by Safaricom's own privacy policy. We share only the minimum data required to process payments (phone number and payment amount).
20

Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected, or as required by applicable law or contract.

Farmer programme data
Retained for the duration of programme participation plus 7 years for audit and carbon credit verification integrity. Soil sensor and satellite records are retained indefinitely in anonymised, aggregated form for longitudinal research.
Payment records
Retained for 7 years from the date of transaction in compliance with Kenyan financial record keeping requirements and donor audit obligations.
Technical assistance client data
Retained for the duration of the engagement plus 5 years for contractual and compliance purposes.
Website analytics
Retained for 26 months from collection, after which they are deleted or anonymised.
Contact form submissions
Retained for 2 years from the date of submission, unless a longer engagement results from the contact.

When data is no longer required, we securely delete or anonymise it in line with our data disposal procedures.

21

Your Rights

Under the Kenya Data Protection Act, 2019, you have the following rights with respect to your personal data:

Right of Access
Request a copy of the personal data we hold about you, including the purposes for which it is processed and who it has been shared with.
Right to Rectification
Request correction of any inaccurate or incomplete personal data we hold about you. We will update records promptly on verified request.
Right to Erasure
Request deletion of your personal data where it is no longer necessary, where consent has been withdrawn, or where it has been unlawfully processed.
Right to Object
Object to processing of your data based on legitimate interests, including profiling. We will cease processing unless we can demonstrate compelling legitimate grounds.
Right to Portability
Receive your personal data in a structured, commonly used, machine readable format where processing is based on consent or contract.
Right to Withdraw Consent
Withdraw consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact our data team at hello@kilimora.africa. We will respond within 30 days. We may need to verify your identity before fulfilling a request. There is no charge for exercising your rights.

If you believe we have not handled your data lawfully, you have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya at www.odpc.go.ke.

22

Cookies

Our website kilimora.africa uses cookies and similar tracking technologies to provide basic website functionality and understand how visitors use the site.

Essential cookies
Required for the website to function correctly. These include session cookies that maintain your session while you browse. These cannot be disabled without breaking site functionality.
Analytics cookies
Used to understand aggregate visitor behaviour on our website. We use privacy respecting analytics that do not track you across other websites. These are set only with your consent.
Functional cookies
Used to remember preferences such as language settings. These are set only where you have made a specific choice that requires a preference to be stored.

We do not use advertising cookies, third party tracking pixels, or any cookie that follows you across other websites. You can manage cookies in your browser settings at any time. Disabling analytics cookies will not affect your ability to use the site.

23

Children

Kilimora's services are not directed at children under 18 years of age. We do not knowingly collect personal data from anyone under 18 without the consent of a parent or legal guardian.

Where Kilimora's programmes operate in community settings that involve young people in educational or observational roles (such as a child of an enrolled farmer attending a training session), any data recorded about those young people is limited to anonymised programme participation records and is subject to our enhanced safeguarding standards as described in our Safeguarding and Protection Framework.

If you believe that we have inadvertently collected personal data from a child, please contact us immediately at hello@kilimora.africa and we will take steps to delete it.

24

International Transfers

Kilimora primarily stores and processes data within Kenya and East Africa. Some data may also be handled by service providers outside Kenya, such as cloud infrastructure providers or carbon registry platforms operating internationally.

Where international transfers occur, we ensure adequate safeguards are in place, including:

  • Data processing agreements with standard contractual clauses
  • Transfers only to jurisdictions that provide an adequate level of data protection as assessed under the KDPA
  • Assessment of the recipient's data protection framework before any transfer takes place

You may request information about the safeguards governing any specific international transfer of your data by contacting us at hello@kilimora.africa.

25

Data Protection Contacts & Complaints

For any question, concern, or request relating to these Terms of Use or the processing of your personal data, please contact us:

Kilimora: Data Enquiries
Baraza Media Lab, Keystone Park, 95 Riverside Drive, Nairobi, Kenya

If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Data Protection Commissioner (ODPC) of Kenya:

General
26

Definitions

The following terms have specific meanings throughout this document:

AgriKonnekt
Kilimora's MRV platform connecting smallholder cooperatives to climate finance markets, including the USSD advisory tool, AI weed management system, carbon wallet, IoT soil sensor integration, and M-Pesa payment layer.
Carbon Credit
A verified certificate representing the removal or reduction of one tonne of CO₂ or equivalent greenhouse gases, generated through measurable, verifiable field activities and traded on voluntary or compliance carbon markets.
Cooperative
A legally or informally registered group of farmers or agri SMEs that enrols collectively in AgriKonnekt and manages member data through a cooperative administrator.
Field Data
Any data submitted through AgriKonnekt or technical assistance services relating to land parcels, crop types, soil conditions, farming practices, inputs, yields, or environmental observations.
MRV
Measurement, Reporting, and Verification, the systematic process of quantifying, documenting, and independently verifying environmental performance data for carbon credit eligibility.
Platform
The AgriKonnekt software platform in all its forms, mobile app, web interface, USSD system, API, and any integrated third party components.
Services
All services provided by Kilimora subject to these terms, including AgriKonnekt, technical assistance engagements, research publications, and the kilimora.africa website.
User
Any individual or organisation that accesses or uses Kilimora services, including farmers, cooperative members, enumerators, extension officers, advisors, researchers, and partners.
Your Content
Any data, information, photographs, or materials you submit, upload, or provide through Kilimora services, including field data, cooperative records, and feedback.
Liability
Losses from any type of legal claim, whether based on contract, tort, negligence, or other grounds, whether or not such losses could have been reasonably anticipated.
Intellectual Property
Rights over creations of the mind, including patents, copyrights, trademarks, and trade secrets, as defined under the Kenya Industrial Property Act 2001 and related legislation.
27

Contact

For any questions about these terms, a request relating to your data, or to report a potential breach, please contact Kilimora directly:

Get in Touch
General enquiries: hello@kilimora.africa
Legal and partnership matters: partnerships@kilimora.africa
Baraza Media Lab, Keystone Park, 95 Riverside Drive, Nairobi, Kenya